Facilities for Shoppers with Disabilities

Please find below a list of facilities that are available in the majority of Morrisons stores nationwide.

Car parking

At least 5% of car parking spaces are dedicated to blue badge holders. The spaces are easily recognisable, painted blue with the yellow wheel chair symbol featured prominently in the middle.


All our stores have entrances that are accessible with wide automatic doors or wide revolving doors.

Assistance dogs

Welcome at any of our stores.


All stores have a range of trolleys including shallow/high trolleys and low/deep trolleys for wheelchair users. A trolley with padding and straps for disabled children up to the age of 7 years is also available.


There are standard wheelchairs in stores plus an extra wide wheelchair in most. These can be found next to the Customer Service Desk.


Disabled toilets can be found in the foyer area.

Motorised carts

There is a motorised cart in most stores (depending on store size), found next to the Customer Service Desk. These can be booked by telephoning your local store.

Customer café

Cutlery and crockery designed specifically for customers who have difficulty gripping is available at every store.

Easily accessible tables have a sign stating that priority will be given to those who require the use of these tables.

For menus in Braille and large print, please ask a member of staff.

Induction loops

Are fitted at all stores and are located on the Customer Service Desk, Petrol Filling Station Counter, Cigarette Kiosk Counter and on up to three Checkouts, dependent on the size of the store.


Wide aisle checkouts are available in all stores and we offer assistance with your packing.


Benches are provided in store for customers’ use. If a customer with specific requirements needs a chair, one will be provided.

Help is on hand

All members of staff in stores have undertaken disability training and will ensure that as far as possible any additional needs are met. Please ask at the Customer Service Desk if you require any assistance.

Alternative formats

If you would like any of the information available in an alternative format, please contact our Customer Service Department at the address given below.

For further information contact:

Customer Service Department

Wm Morrison Supermarkets plc

Hilmore House

Gain Lane



Or telephone 0845 611 6111

If you have a specific requirement please contact the Customer Service Department.

If you would prefer to make contact via email, please use our contact form.