Welcome to Morrisons Customer Services

How can we help you?

I have a question about online shopping.

How do I update payment or personal details in my Morrisons.com account?

To edit your existing details, log in to your account, and choose 'My Account' at the top of the page - then select 'Account Settings'. Select the 'Stored payment details' box, then 'Add new card' to enter your new details.

Why can't I check out my order - is there a minimum spend?

Please always make sure you've reached the £40 minimum spend (£60 if your delivery date is between 20-24th December) - you won't be able to click on 'Checkout' until your subtotal is more than this amount.

Why won't the website accept my voucher code?

It's important to make sure you're entering the code exactly as it appears. Tip: The letters VOU or COU must be in capitals.

Who do I call if a product is faulty or damaged?

Please call our Customer Service team on 0345 611 6111 - we'll be happy to help.

While we don't offer exchanges, you're more than welcome to re-order any refunded item on your next shop.

Please note: If the product affected is a perishable product, you must call us before the expiry of the "use by", "best before" or "BBE" date stamped on the product to receive a refund.

Where do you deliver - and how much do you charge?

When you register with us, we'll automatically check your postcode and let you know if we deliver to your area. If we do, you can go ahead and start shopping - simply choose 'Book a Delivery' to see our slots and charges.

Can't find the answer you're looking for? Contact us here...

Customer service enquiries (including Morrisons More): 0345 611 6111

General or corporate enquiries - 611 5000 Investor enquiries: 0845 611 5000

Customer Service Department
Wm Morrison Supermarkets PLC
Hilmore House
Gain Lane