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Morrisons More CardFAQs Online

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Most Frequently Asked Questions

General Questions

How do I register for Morrisons More?

As you already shop with us online, you'll be able to use your existing login details and register for a Morrisons More card online today, automatically linking your card to your Morrisons.com account. You can register your details in a jiffy on the Morrisons More account registration page.

I don't have a temporary card: You don't need a temporary card to be able to register online. Please note that you wont be able to earn More Points in-store until you receive your personalised plastic card and Key fobs.

I picked up a temporary card in-store: You can easily register with your temporary card, which also transfers over any More Points you've earned. Just be sure to enter the temporary card number when you're registering.

How do I earn points?

You can earn points in plenty of different ways:

  • Earn 5 Morrisons More Points for every £1 you spend online at morrisons.com
  • Earn More Points on promotions online at morrisons.com
  • Earn Morrisons More Points on fuel - 5 points per litre when you buy fuel at Morrisons
  • Earn Extra Morrisons More Points on coupons - personalised just for you.
  • Earn 5 Morrisons More Points for every £1 you spend in-store including Morrisons café, garden centre, pharmacy and flower shop.
  • Get a £5 Morrisons More Voucher for every 5,000 points you earn.
  • 25 Morrisons More Points for every £1 you spend on Gift Cards instore.

More Points mean More savings - once you've earned 5,000 More Points, we'll give you a £5 More Voucher to save, or spend online or in store. The more points you earn, the more £5 More Vouchers you'll receive.

Exclusions apply. See Terms and Conditions.

Can I save my vouchers?

No problem. When you first set up your Morrisons More account, your vouchers are set to be earned in-store as you earn them. Switching them for use online is quick and simple. Login to your Morrisons More account page and select 'Change Voucher Preferences'. From there, you'll be given 3 options:

  1. I want to use my vouchers in-store as I earn them. (This is the default setting)
  2. I want to use my vouchers in-store, but save them until I request them.
  3. I want to use my vouchers online. (Please note that you can't use online vouchers in-store, or visa versa).

Just tick the box next to option 3 and click save. You'll now be able to use your vouchers online, which we'll email to you whenever you request them. To do this, just head to the main account page and click 'request vouchers' - and your vouchers will be sent over to you in a jiffy.

Can I have more than 1 card for the same account?

While you can't link several cards together, you'll receive a card and 2 Key fobs with your Morrisons More welcome pack. Key fobs work in the same way as your main card, and you can earn vouchers with them too, so feel free to give them to other members of your family.

For shopping online, we'd suggest you have one account registered with Morrisons More for your household that you all use. That way, you'll earn More Points on your shopping regardless of who's on shopping duty.

I already have a Morrisons.com account - do I need to create a Morrisons More account?

You can log into the Morrisons More site using your Morrisons.com details, where you'll be asked to go through the Morrisons More registration process. This automatically links your Morrisons More card to your Morrisons.com account, so you can start earning More Points online straight away!

What do I do if I forget my Morrisons More password?

Not to worry - we all forget things sometimes. Just follow the steps below and you'll be back up and running in no time:

  1. Click on 'forgotten password' link on the Morrisons More account page. It's just under where you put in your username and password.
  2. Enter the email address you used when you registered your card.
  3. Click the 'reset password' link.
  4. You'll receive an email a few moments later. Simply follow the instructions provided and select a new password. Easy!

What will I get when I join Morrisons More?

We'll mail you a welcome pack after you register, containing a personalised plastic Morrisons More card, plus two Morrisons More Key fobs. It can take up to 2 weeks for your welcome pack to arrive, but you don't need your plastic card to earn More Points on your online shop as it's linked to your Morrisons.com account.

How long will it take for my Morrisons More card to arrive?

It can take up to 2 weeks to arrive, so it should be on the way! If you've been waiting longer, give our customer service team a call on 0345 611 6111.

Do I need a temporary card to register?

Not at all - you can register for Morrisons More with or without a temporary card.

Registering for Morrisons More

General Questions

Why should I sign up?

You can earn points in plenty of different ways:

  • Earn 5 Morrisons More Points for every £1 you spend online at morrisons.com
  • Earn More Points on promotions online at morrisons.com
  • Earn Morrisons More Points on fuel - 5 points per litre when you buy fuel at Morrisons
  • Earn Extra More Points on coupons - personalised just for you.
  • Earn 5 Morrisons More Points for every £1 you spend in-store including Morrisons café, garden centre, pharmacy and flower shop.
  • Get a £5 More Voucher for every 5,000 points you earn.

More Points mean More savings - once you've earned 5,000 More Points, we'll give you a £5 More Voucher to save, or spend online or in store. The more points you earn, the more £5 More Vouchers you'll receive.

Exclusions apply. See Terms and Conditions

.

How can I register for Morrisons More?

As you already shop with us online, you'll be able to use your existing login details and register for a Morrisons Morrisons More card online today, automatically linking your card to your Morrisons.com account. You can register your details in a jiffy on the Morrisons More account registration page.

I don't have a temporary card: You don't need a temporary card to be able to register online. Please note that you wont be able to earn More Points in-store until you receive your personalised plastic card and Key fobs.

I picked up a temporary card in store: You can easily register with your temporary card, which also transfers over any More Points you've earned. Just be sure to enter the temporary card number when you're registering.

I already have a Morrisons.com account - do I need to create a Morrisons More account?

You can login to the Morrisons More site using your Morrisons.com details, where you'll be asked to go through the Morrisons More registration process. This automatically links your Morrisons More card to your Morrisons.com account, so you can start earning More Points online straight away!

How do I link my Morrisons More card to my Morrisons.com account?

Very easily - just head over to the Morrisons More account page and enter your Morrisons.com details into the login box.

Where can I see the Morrisons More Terms and Conditions or Privacy Policy?

You can check out our privacy policy, privacy made simple and Terms & Conditions by clicking on their respective links. You can also give our customer service team a call on 0345 611 6111 who'll be happy to help talk you through the details.

How old do I need to be to register for Morrisons More

Morrisons More is available to everyone over 16 years old.

What will I get when I join Morrisons More?

We'll mail you a welcome pack after you register, containing a personalised plastic Morrisons More card, plus two Morrisons More Key fobs. It can take up to 2 weeks for your welcome pack to arrive, but you don't need your plastic card to earn More Points on your online shop as it's linked to your Morrisons.com account.

How long will it take for my Morrisons More card to arrive?

It can take up to 2 weeks to arrive, so it should be on the way! If you've been waiting longer, give our customer service team a call on 0345 611 6111.

Can I have more than 1 card for the same account?

While you can't link several cards together, you'll receive a card and 2 Key fobs with your Morrisons More welcome pack. Key fobs work in the same way as your main card, and you can earn vouchers with them too, so feel free to give them to other members of your family.

For shopping online, we'd suggest you have one account registered with Morrisons More for your household that you all use. That way, you'll earn More Points on your shopping regardless of who's on shopping duty.

Do I need a temporary card to register?

Not at all - you can register for Morrisons More with or without a temporary card.

Do I get an online account even if I registered by paper?

If you registered by paper, you won't have an online account automatically. Not to worry though, you can get your card registered online in a jiffy - just head over to our Morrisons More account page.

Login using your Morrison.com account to link your Morrisons More card, then you can start earning More Points any future online shops.

Personal Details

Why are you asking for my dietary requirements and household information?

Don't worry, it's nothing sinister. We tailor our Morrisons More offers to be as relevant as possible. For example, there's not much point in offering you More Points on bacon if you're a vegetarian! By telling us a little about yourself, you can get the offers most useful to you and your household.

Of course if you'd rather not share this information, that's absolutely fine. It's not necessary for registration and you can continue as normal by leaving the registration options for dietary requirements blank.

For more information on how we use your details, take a look at our privacy policy.

Why do you need my personal details?

If we don't know who you are or where you live, we won't be able to send you your card, Key fobs and personalised vouchers. Don't worry, your data is completely secure with us and we won't share it with any third parties.

Technical Stuff

I'm having trouble registering - can you help?

Of course - give our customer service team a call on 0345 611 6111 and they'll talk you through the registration process.

Why do I get the message 'already registered' when I try to register?

It's most likely because you already have a Morrisons.com account registered to your email address, either for shopping online or a previous Morrisons More registration. Try logging in with your email and password instead - if that doesn't work, you can try to reset your password from the login screen and carry on from there.

If you're still having trouble, give our customer service team a call on 0345 611 6111 and they'll get you sorted.

Can I register without using my email address?

Unfortunately you'll need to have a valid email address in order to register online. If you don't have an email address, or you'd rather not use one, you can grab one of our paper registration forms from one of our stores or you can give our customer service team a call on 0345 611 6111 and they'll get you sorted.

Why haven't I received a registration confirmation email?

If you didn't register online, we won't sent you an automated email validating your registration, this is just for when you set up an online account. If you registered online and this is your first time getting an email off us, take a look in your junk mail folder - it could be hiding in there. If it's not there, and you still haven't received it within 3 days of registering, give our customer service team a call on 0345 611 6111.

Earning Morrisons More Points

General Questions

How do I earn More Points?

You can earn points in plenty of different ways:

  • Earn 5 Morrisons More Points for every £1 you spend online at morrisons.com
  • Earn More Points on promotions online at morrisons.com
  • Earn Morrisons More Points on fuel - 5 points per litre when you buy fuel at Morrisons
  • Earn Extra More Points on coupons - personalised just for you.
  • Earn 5 Morrisons More Points for every £1 you spend in-store including Morrisons café, garden centre, pharmacy and flower shop.
  • Get a £5 More Voucher for every 5,000 points you earn.
  • 25 Morrisons More Points for every £1 you spend on Gift Cards instore.

More Points mean More savings - once you've earned 5,000 More Points, we'll give you a £5 More Voucher to save, or spend online or in store. The more points you earn, the more £5 More Vouchers you'll receive.

Exclusions apply. See Terms and Conditions.

How do I earn More Points online?

Once your Morrisons More account is up and running, you can earn More Points when you shop online. Your online account is connected to your Morrisons More account, so you don't need to do anything else. The More Points you earn are based on the products accepted at the point of delivery - including substitutions.

Will my More Points be added instantly after I shop online?

It can take up to 72 hours following your delivery for your More Points to be updated, so if you don't see it straight away you needn't worry - just check back later. We'll also send an email to let you know when it's done.

Can I still earn More Points online without registering my card?

Yes, but you can only get More Points from your most recent online shop once you've registered. You can do that in a jiffy by heading over to our Morrisons More account registration page.

Will I receive More Points based on what I ordered or what was delivered?

The More Points you earn from an online shop are based on what's delivered - including substitutions.

Can I refund products I earned More Points on?

We reserve the right to remove More Points at any time if products are returned or exchanged.

What's the value of each point on my Morrisons More card?

More Points don't have any monetary value, so you can't exchange them for cash. Instead, you exchange 5,000 More Points for a £5 More Voucher that you can use online.

Is there a More Points limit on my card?

Yes - but it's pretty big! The total amount of More Points you can earn is capped to 100,000 More Points in a calendar month, just to make sure all our customers are treated fairly. More Points earned that exceed this cap may show up on a receipt at the time of purchase but will not be allocated to your account. However we reserve the right to waive this restriction at any time on a case by case basis.

Will my More Points ever expire?

Yes, but only if your account is completely inactive for more than a year - your card will be cancelled and your More Points will be removed.

Morrisons More Points

How do I earn More Points?

You earn Morrisons More Points on the amount you spend. You will earn 5 Morrisons More Points per £1 qualifying spend at Morrisons.com, in-store and at our petrol filling stations (but not fuel). For details about Morrisons More Points on fuel see 'Morrisons More Points on fuel' section.

Do I receive Morrisons More Points on everything I buy

You do not receive Morrisons More Points on the following limited range of products or services: single-use carrier bags, cash back, fireworks, lottery, online games and instant tickets, tobacco, tobacco related products, prescription medicines and pharmacy services, infant milk or formula, gift vouchers, gift cards, mobile phone cards, mobile phone vouchers, e top-ups, bonus stamps, postage stamps, saver stamps, car park tickets, online delivery charges and vending machines. Morrisons reserves the right to exclude other products from earning points at any time at its discretion.

Where can I earn Morrisons More Points?

You can earn Morrisons More Points online at Morrisons.com (exclusions apply, see full Terms and Conditions for details).

All Morrisons stores and petrol stations accept Morrisons More cards except our Gibraltar Westside store. Morrisons More Points are not received in any of the following concessions: Morrisons dry cleaning, fireworks and photo processing.

Is there a minimum spend for earning Morrisons More Points?

No, you will receive 5 Morrisons More Points for every £1 qualifying spend (exclusions apply, see Terms and Conditions for more details). Online shopping minimum spend applies.

How can I verify the points I earned in my latest shop?

You can email us or give us a call and we'll be happy to provide you with your More Points information. Get in touch with our customer services team on 0345 611 6111 within 30 days of the shop you are querying and have your Morrisons More card at the ready!

When will I see the points I earned on my account?

It can take up to 72 hours following your delivery for your More Points to be updated, so if you don't see it straight away you needn't worry - just check back later. We'll also send an email to let you know when it's done.

More Points on Products

How do I earn More Points on products?

You can earn these online throughout Morrisons.com, so keep your eyes peeled for them as you shop. You can also earn Extra More Points from personalised offers which we'll send over to you from time to time.

Is there a minimum spend for earning More Points?

Nope - no matter how much or little you spend, you'll always receive More Points when you buy a product on More Points promotion. Online shopping minimum spend applies.

What do I do if I think I haven't received enough More Points?

Get in touch with our customer service team on 0345 611 6111 and they'll look into it for you.

When will I see the More Points I earned on products in my account?

It can take up to 72 hours following your delivery for your More Points to be updated, so if you don't see it straight away you needn't worry - just check back later. We'll also send an email to let you know when it's done.

Morrisons More Points on Fuel

How do I earn Morrisons More points on fuel?

When you go to pay for your fuel at a Morrisons filling station, hand the cashier your Morrisons More card. If you're paying at the Pay at the Pump, just follow the instructions on screen and insert your card when prompted (Key fobs and temporary cards aren't accepted at the Pay at the Pump). You'll earn 5 Morrisons More Points for every litre of fuel you buy.

When will I see the Morrisons More points I earned from fuel on my account?

Your receipt will show the Morrisons More Points you earned for your fuel purchase, but it may take up to 24 hours to be added to your account.

Morrisons More Vouchers and Coupons

General Questions

Where can I claim my £5 voucher?

When you first set up your account, your vouchers will be set to print in-store as you earn them. To use them online, you can head over to your Morrisons More account page and click 'change voucher preferences', or simply call up our customer services team on 0345 611 6111.

Can my £5 More Vouchers expire?

Yes, but only after a year.

How do I claim my vouchers?

Once you've received your voucher code, just enter it at the checkout when you're finalising your next online shop.

Please note that your shopping should be worth the same amount or more than the value of the voucher being redeemed. You will not be able to redeem a voucher on a shop that is worth less than the value of the voucher.

Do I have to wait to get my £5 More Voucher?

When you request your voucher from your account page, you'll get an email with the code instantly.

Can I redeem my £5 More Voucher more than once?

No - your £5 More Vouchers are unique, so they'll only work once.

Is there a maximum amount of £5 More Vouchers I can redeem at once?

Nope - you can redeem an unlimited number of £5 More Vouchers in one shop.

Can I use my £5 More Voucher on anything?

Vouchers cannot be used to pay for fuel, single-use carrier bags, cash back, fireworks, lottery, online games and instant tickets, tobacco, tobacco related products, prescription medicines and pharmacy services, infant milk or formula, gift vouchers, gift cards, mobile phone cards, mobile phone vouchers, e top-ups, bonus stamps, postage stamps, saver stamps, car park tickets, online delivery charges and vending machines.

Can I exchange my £5 More Voucher for cash or services?

You can only use your £5 More Vouchers for grocery shops, they can't be exchanged for cash or services.

Can I use an expired £5 More Voucher online or in-store?

Unfortunately not, once a voucher has expired it can't be redeemed. Don't worry though, vouchers will only expire after a year from being claimed.

Is my £5 More Voucher affected by promotions or offers?

Your voucher affects the sum total of your shop, so once all the savings you've made through promotions and offers have been made, your voucher(s) will be deducted from the final price.

What do I do if my £5 More Voucher can't be redeemed?

Get in touch with our customer service team on 0345 611 6111 and they'll look into it for you.

How can I track my voucher and point progress?

To find out up to date information on your More Points and vouchers, just login to your account on the Morrisons More account page - your account balance is in the top right of the screen. You could also download the Morrisons More app for on-the-go access from the Apple Store or Google Play.

If you don't have an online Morrisons More account, just give our customer service team a call on 0345 611 6111.

What happens if my voucher code doesn't work?

Get in touch with our customer service team on 0345 611 6111 and they'll look into it for you.

Voucher Preferences

Can I save my vouchers?

If you'd like to use your Morrisons More vouchers online, you'll need to change your voucher preferences. You can do this through your Morrisons More account page or your Morrisons.com account settings. Once you're set up to receive online vouchers you'll need to request them whenever you reach 5,000 More Points. Feel free to save up as many as you like and request them all at once.

Can I use online vouchers in-store?

Unfortunately you can only use online vouchers for online shops.

Can I use in-store vouchers online?

Unfortunately you can only use in-store vouchers for in-store shops.

If I earn points in-store, can I redeem them online?

Absolutely - whether you shop online, in-store or a mixture of the two, all the More Points you earn are in one place. That said, if you've chosen to use your vouchers in-store you can only use them for in-store shops. If you'd like to use your vouchers online, head over to the Morrisons More account page or your Morrisons.com account settings to change your voucher preferences.

If I earn points online, can I redeem them in-store?

Absolutely - whether you shop online, in-store or a mixture of the two, all the More Points you earn are in one place. That said, if you've chosen to use your vouchers online you can only use them for online shops. If you'd like to start earning vouchers for in-store use, head over to the Morrisons More account page or your Morrisons.com account settings to change your voucher preferences.

How do I request online vouchers?

It’s nice and simple, just login to your Morrisons More account and click 'claim your voucher'. It'll be sent over to your email straight away and you can use it for your next online shop.

Lost and Stolen Vouchers

Can I replace a lost £5 More Voucher?

Sadly not - if you lose your £5 More Voucher it can't be replaced, though if you've chosen to receive your vouchers online they'll be emailed to you, so you won't need to worry about losing them.

Can I used a damaged £5 More Voucher?

We'll try our best to get a damaged voucher to validate, but unfortunately we can't replace those that are beyond repair. However if you choose to receive your vouchers online, they'll be emailed to you so you won't need to worry about damaging them.

Managing your Morrisons More Account

Lost Morrisons More card or key fobs

Can I get a replacement card if mine is lost or stolen?

Of course - just login to your Morrisons More account and select 'Replace / Cancel card' from the main page, then click 'Block & Report as Lost / Stolen'. You can then click 'Add / Request card' to have a replacement sent to your home. Doing this means the lost or stolen card becomes invalid and can't be used, and all your More Points will be transferred to your new card, safe and sound.

If you don't have a Morrisons More online account, give our customer service team a call on 0345 611 6111 and they'll be able to arrange a the cancellation and replacement of your card, and transfer of your More Points.

Can I get a replacement card if mine is damaged?

Of course. Just login to your Morrisons More accountand select 'Replace / Cancel card' from the main page, then click 'Request Replacement' to have a replacement sent to your home - you'll be able to verify your address before you confirm.

If you don't have a Morrisons More online account, give our customer service team a call on 0345 611 6111 and they'll be able to arrange a replacement card to be sent to you.

Can I replace a lost or damaged temporary card?

If you've registered your temporary card then your permanent card and Key fobs will already be on the way, so all the More Points you've already earned are safe and sound. If you shop in one of our supermarkets, just hold on to your receipt(s) until your new card arrives so you can claim the More Points retroactively at the customer service desk in any of our stores.

Unfortunately, if you didn't register your temporary card, we have no way of reclaiming any More Points you may have earned. To get a new card, you can register online today.

More Points

Where can I see my More Points balance?

You can check Your Balance easily if you shop online:

  • Login to your Morrisons More account page. If you don't have an online account, you can create one by visiting our Morrisons More registration page.
  • Get the FREE Morrisons More app from the Apple Store and Google Play. Sign in using your Morrisons More account details and you'll be able to check your account wherever you are.

What should I do if my More Points aren't showing on my account?

We try to process your More Points as quickly as possible, but sometimes it can take a few days for them to fully register following your delivery. We'll also email you once your More Points are on your card following your delivery. If you think your balance is still wrong after that, give our customer service team a call on 0345 611 6111 and they'll find out more.

Your Personal Details

Why isn't my postcode being recognised?

Not to worry - just give us a call on 0345 611 6111 and we'll add in your address to our database.

How do I stop receiving marketing emails?

Login to your Morrisons More account and click 'edit personal details'. If you scroll down to the bottom of that page you'll see your marketing preferences - simply uncheck the 'I would like to receive exclusive offers' box and you won't get any further email or direct mail marketing from us.

If there are specific types of marketing you'd no longer like to receive (for example you're happy with emails, but don't want to receive direct mail), give us a call on 0345 611 6111.

How do I leave Morrisons More?

We'd hate to see you go, but if you want to leave Morrisons More, simply login to your Morrisons More account page, click 'cancel/replace card' and then the 'cancel your card' link at the bottom.

Should you decide to leave, your account will be frozen and you won't be able to earn any More Points, as well as losing any More Points you earned without converting into vouchers. You'll still be able to use any of the coupons or vouchers you've already received though. If you'd like to rejoin, you'll need to re-register with Morrisons More.

Will you send me junk mail?

Don't worry - we won't share any of your details with third parties, so the only mail you'll receive from us will be those we feel are most relevant to you, such as extra point offers on your favourite products.

If you'd rather not receive any marketing, you can opt out by logging in to your Morrisons More account page then clicking on 'edit personal details' and unchecking the marketing preferences box. Alternatively, you could call our customer service team on 0345 611 6111 and they'll arrange it for you.

My partner or relative has died. How can I transfer his/her More Points and close the account?

When someone dies, please contact us on 0345 611 6111 and we will be able to help you through the process.

Login

How do I set up an online account?

If you've already signed up for Morrisons More with a paper registration form, you can easily and quickly create your online account at the Morrisons More registration page and click 'create your account'. Simply follow the instructions and your online account will be up and running in no time.

If you registered online, then your account is already set up and ready to go - all you need do is log in on the Morrisons More account page. If you've forgotten your sign in details, click 'Forgot Your Password?' on the login page and follow the instructions to get a new one.

What happens if I forget which email address I registered with?

No problem - just click here and follow the instructions. Alternatively, give our customer service team a call on 0345 611 6111.

Technical Stuff

What should I do if I'm having trouble logging in to my account?

If you're having trouble logging in to your account, give our customer service team a call on 0345 611 6111.

What should I do if my account page won't load, keeps timing out or is running very slowly?

This could be that your internet service isn't running properly, so try out a few other sites. If they're all loading fine, it could be a system issue on our side. We'd recommend you check back later - if there's ever a problem we fix it as quickly as possible.

Password

What do I do if I forget my Morrisons More password?

Not to worry - we all forget things sometimes. Just follow the steps below and you'll be back up and running in no time:

  1. Click on 'forgotten password' link on the Morrisons More account page. It's just under where you put in your username and password.
  2. Enter the email address you used when you registered your card.
  3. Click the 'reset password' link.
  4. You'll receive an email a few moments later. Simply follow the instructions provided and select a new password. Easy!

The Morrisons More App

Where can I get the Morrisons More app?

The Morrisons More app is available on both Apple and Android devices, and you can pick it up from the Apple Store or Google Play respectively, absolutely free.

Unfortunately the app isn't available for Windows devices at the moment - but we're working on it!

Can I register using the Morrisons More app?

You'll need to register online before downloading the app. Follow the quick and simple sign up process on the Morrisons More registration page.