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Morrisons More card More Points on Fuel

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Fuel Change Queries

How has the Morrisons More scheme changed?

From 1st May we are changing the More Points you earn on fuel at Morrisons. You will now earn 5 Morrisons More Points per litre when you buy fuel at any of our petrol filling stations.

You will continue to:
Earn 5 Morrisons More Points for every £1 you spend online or in store including in our Cafe, Flower Shop, Garden Centre and Pharmacy*
Earn 25 Morrisons More Points for every £1 you spend on gift cards in store
Earn More Points on promotions in store and online at morrisons.com
Get a £5 voucher for every 5,000 More Points you earn

*Exclusions apply, see terms and conditions at Terms and Conditions

How many points per litre on fuel did I earn before the change?

Before this change, customers earned 10 Morrisons More Points per litre on fuel.

Why have Morrisons changed the scheme?

Our customers have told us how important it is that we remain as competitive as possible on fuel prices. We are making the change so that we continue to be competitive, whilst giving customers the opportunity to earn points for every litre they buy.

When did this change happen?

We notified customers of this change on 3rd April 2017, and the change will be live from 1st May 2017

Who made the decision to make this change?

We talked to our customers and the decision was made by our Executive Committee and Leadership Team

Is your loyalty scheme likely to change again?

We are always looking at ways to develop our loyalty scheme to ensure we provide the best value for our customers. However, the name and design of our Morrisons More scheme with remain the same for the foreseeable future.

How does this compare to competitor loyalty schemes? Is it any better?

Not all of our competitors offer a loyalty scheme like ours, those that do offer similar points and rewards.

What does this change mean for me?

We have changed the number of points you can earn for every litre of fuel you buy, everything else remains the same.

You will continue to:
Earn 5 Morrisons More Points for every £1 you spend online or in store including in our Cafe, Flower Shop, Garden Centre and Pharmacy*
Earn 25 Morrisons More Points for every £1 you spend on gift cards in store
Earn More Points on promotions in store and online at morrisons.com
Get a £5 voucher for every 5,000 More Points you earn

* Exclusions apply, see terms and conditions at Terms and Conditions

How did you communicate these changes?

We've communicated the changes to our Morrisons More customers who have filled up at one of our petrol stations in the last 6 months. Customers with a valid email address have been sent this communication via email and those without have been sent a letter in the post.

Do I still receive my vouchers in the same way?

There is no change to how you receive your vouchers

Are my vouchers still valid?

Yes, they are valid for 56 weeks since the date of issue. These will be accepted up until the date specified on the front of the voucher

General Fuel Queries

How do I earn Morrisons More Points on fuel?

When you go to pay for your fuel at a Morrisons petrol station, hand the cashier your Morrisons More card.

If you're paying at Pay at the Pump, just follow the instructions on screen and insert your card when prompted (Key fobs and temporary cards aren't accepted at the Pay at the Pump). You'll earn 5 Morrisons More Points for every litre of fuel you buy.

Can I use my Key fob to earn Morrisons More points at Pay at Pump?

No, only your Morrisons More card can be inserted at the Pay at the Pump in our petrol stations so make sure you always bring it with you. You can use your key fob if you pay for your fuel in the petrol station kiosk.

I forgot my Morrisons More card when I recently bought fuel. Can I still get my Morrisons More Points?

You can indeed. Just hold onto your receipt and when you're next in store, head over to the customer service desk with your Morrisons More card and they can add the Morrisons More Points retrospectively.

You have up to 30 days to redeem any unallocated Morrisons More Points - you can redeem points from up to 15 receipts every 30 days. Excludes More Points on products.

When will I see the Morrisons More Points I earned from fuel on my account?

Your receipt will show the Morrisons More Points you earned for your fuel purchase, but it may take up to 24 hours to be added to your account.

General More Card Queries

How do I get a Morrisons More card?

There are a two different ways you can register for a Morrisons More Card - either by paper or online. Pick whichever is most convenient for you.

By paper: You can grab a registration form in any of our stores at the customer service desk. Just fill out the required information and follow the instructions to mail it to us using the freepost option.

Online: Registering online can be done from the comfort of your own home, and also lets you get your Morrisons More card faster. Head over to the Morrisons More registration page and follow the instructions.

If you already have a temporary card you can register it online using the card number and activation code that can be found on the back. You'll receive your permanent card within 2 weeks.

Do I receive points on everything I buy?

You do not receive points on the following limited range of products or services: single-use carrier bags, cash back, fireworks, lottery, online games and instant tickets, tobacco, tobacco related products, prescription medicines and pharmacy services, infant milk or formula, gift vouchers, mobile phone cards, mobile phone vouchers, e top-ups, bonus stamps, postage stamps, saver stamps, car park tickets, online delivery charges and vending machines. Morrisons reserves the right to exclude other products from earning points at any time at its discretion.

Points are not received in any of the following concessions: Morrisons dry cleaning, fireworks and photo processing.

How much do I need to spend to get a £5 voucher?

You earn 5 points for every £1 qualifying spend (exclusions apply), 5 More points for every litre of fuel and 100s of opportunities to earn More points on selected offers in store and online. Don't forget, 5,000 points still gets you a £5 voucher

How do I amend my account details?

If you move house, change phone number or change name, you can quickly and easily update your details on the Morrisons More account page. After all, we can't send you coupons or replacement cards if we don't know where to find you!

If you don't have an online Morrisons More account, give our customer service team a call on 0345 611 6111 and they'll update everything for you.

Can I get a replacement card if mine is lost or stolen?

Of course - just login to your Morrisons More account and select 'Replace / Cancel card' from the main page, then click 'Block & Report as Lost / Stolen'. You can then click 'Add / Request card' to have a replacement sent to your home. Doing this means the lost or stolen card becomes invalid and can't be used, and all your More Points will be transferred to your new card, safe and sound.

If you don't have a Morrisons More online account, give our customer service team a call on 0345 611 6111 and they'll be able to arrange the cancellation and replacement of your card and transfer of your More Points.

Can I get a replacement card if mine is damaged?

Of course. Just login to your Morrisons More account and select 'Replace / Cancel card' from the main page, then click 'Request Replacement' to have a replacement sent to your home - you'll be able to verify your address before you confirm.

If you don't have a Morrisons More online account, give our customer service team a call on 0345 611 6111 and they'll be able to arrange a replacement card to be sent to you.

Where can I see the Morrisons More terms and conditions or privacy policy?

You can check out our privacy policy, privacy made simple and Terms and Conditions online at my.morrisons.com/more .

You can also give our customer service team a call on 0345 611 6111 who'll be happy to help talk you through the details.

How do I earn More Points?

You can earn points in plenty of different ways:

Earn 5 Morrisons More Points for every £1 you spend online or in store including in our Cafe, Flower Shop, Garden Centre and Pharmacy*
Earn 5 Morrisons More Points per litre on Morrisons fuel.
Earn 25 Morrisons More Points for every £1 you spend on gift cards in store
Earn More Points on promotions in store and online at morrisons.com

Get a £5 voucher for every 5,000 More Points you earn

More Points mean More savings - once you've earned 5,000 More Points, we'll give you a £5 More Voucher to save, or spend in store or online. The more More Points you earn, the more £5 More Vouchers you'll receive.

Exclusions apply. See Terms and Conditions

If I forget my card, can I get my More Points later?

Of course - just hold onto your receipts that have any unallocated More Points on them and take them to the customer service desk along with your Morrisons More card next time you're in-store.

You have up to 30 days to redeem any unallocated More Points - you can redeem points from up to 15 receipts every 30 days. Excludes More Points on products.

What's the value of each point on my Morrisons More card?

More Points don't have any monetary value, so you can't exchange them for cash. Instead, you exchange 5,000 More Points for a £5 More Voucher that you can use in-store.

Is there a More Points limit on my card?

Yes - but it's pretty big. The total amount of More Points you can earn is capped to 100,000 More Points in a calendar month, just to make sure all our customers are treated fairly. More Points earned that exceed this cap may show up on a receipt at the time of purchase but will not be allocated to your account. However we reserve the right to waive this restriction at any time on a case by case basis.

Will my More Points ever expire?

Yes, but only if your account is completely inactive for more than a year - your card will be cancelled and your More Points will be removed.

Can I earn More Points in any store?

All Morrisons stores and petrol filling stations accept Morrisons More cards except our Gibraltar Westside store.

When will I see the More Points I earned on my account?

Your receipt will show the Morrisons More Points you earned, but it may take up to 24 hours to be added to your account.