Welcome to Morrisons Customer Services

How can we help you?

I have a question about...

How do I activate my Christmas Collector coupon?

Please either take this with you to your local Morrisons store and ask the cashier or self check-out assistant to scan the coupon when you do your shop. If you prefer to shop online with Morrisons you can use your Christmas Collector coupon by entering the ecode on the front of the coupon. You’ll need to do this in either Week 1 (6th -12th November) or Week 2 (13th – 19th November) along with your More card. You will only need to scan this coupon once. Once you have done this you are part of the Christmas Collector scheme.

If you shop with us before activating the coupon, we will include any shops that are between 6th - 19th November upon activation.

I have other Christmas Collector questions

Head to our Christmas Collector FAQs to find lots of other information about our Christmas Collector scheme.

What should I do if I lose or damage my More Card?

Just log into your More Account here, scroll down and select 'Replace/Cancel Card'. Choose the 'lost/stolen' or 'damaged' option, and we'll then get a new card to you within 10 - 14 days.

If your card is Lost/Stolen:

We'll cancel your card and assign a new card with a new card number. Once reported, the lost or stolen card becomes invalid and can't be used. But don't worry, all of your More Points will be transferred to your new card, safe and sound.

If your card has been damaged:

Your card will continue to work and we'll send a new card with the same number.

Please remember to keep your receipts until your new card arrives.

Where can I check my More Points balance?

You can see how many More Points you have whenever you like. Simply log into your More account here.

How can I change my More account details?

It's easy to manage your account details - just log into your More account, scroll down and select 'Edit Personal Details'.

How can I change my voucher preferences?

Simple - just log into your More account, scroll down and select 'Change Voucher Preferences' whenever you like.

Can I request an e-voucher to redeem my More Points?

Of course - once you're logged into your account, just scroll down to select 'Change Voucher Preferences' and make sure you've selected 'I want to use my vouchers online' .

Once you reach 5,000 points, log into your More Account again and select 'Send me my Voucher'.

Where can I find out what's on offer right now?

You can browse our latest offers easily at Morrisons.com (some deals may vary in store).

Which gluten, milk and meat free products can I buy?

Visit your nearest store to see our huge range of gluten, meat and milk free products - or browse the Free From products that are available for online shopping and home delivery at Morrisons.com.

How can I check the calories in your products?

All ingredients and nutritional information is marked on packaging in store.

You can also search for the product at Morrisons.com to check information before you buy. Simply click on the item you want to know more about, and scroll down to the 'Nutrition' section to see a full breakdown of the things you need to know.

Where can I check for any allergens in your products?

Allergens in our pre-packed products are shown on our labels, together with information about the risk of cross contamination with other allergens.

Market Street Products

Much of the food we sell on Market Street is prepared in store by our skilled colleagues. Some foods contain one or more of the following allergens:

Cereals containing gluten (Wheat, Rye, Barley, Oats, Spelt, Kamut), Crustacean, Egg, Fish, Peanut, Soya, Milk, Nuts, Celery, Mustard, Sesame seed, Sulphites, Lupin and Mollusc.

However, please bear in mind that due to the way we prepare food in our store, it's possible that additional allergens may be present.

We are currently changing the way in which we provide allergen information for Market Street products. We will, in the future, provide 'Allergy Advice' on our labels and/or on our counter tickets. Not all the departments have been through the transition, so if you can't find the information you need under the heading 'Allergy Advice', please ask a colleague who will be able to provide the information for you.

Where can I give you feedback on a product or purchase?

We're always happy to receive feedback about your shopping experience, a product you've bought or a problem you've had along the way. Let us know your thoughts using one of the contact options below.

How do I update payment or personal details in my Morrisons.com account?

To edit your existing details, log in to your account, and choose 'My Account' at the top of the page - then select 'Account Settings'. Select the 'Stored payment details' box, then 'Add new card' to enter your new details.

Why can't I check out my order - is there a minimum spend?

Please always make sure you've reached the £40 minimum spend - you won't be able to click on 'Checkout' until your subtotal is more than this amount.

Why won't the website accept my voucher code?

It's important to make sure you're entering the code exactly as it appears. Tip: The letters VOU or COU must be in capitals.

Where do you deliver - and how much do you charge?

When you register with us, we'll automatically check your postcode and let you know if we deliver to your area. If we do, you can go ahead and start shopping - simply choose 'Book a Delivery' to see our slots and charges.

Where is my nearest Morrisons store?

You can find out everything you need to know about your local supermarket in our handy Store Finder.

How can I check a store's opening hours and services?

Our handy Store Finder has details of when your nearest Morrisons opens and closes throughout the week. We'll also update the opening hours here for special events like Christmas or Easter.

Where can I leave feedback about a store or staff member?

We value feedback from all our customers, and we'll use your comments - good and bad - to improve our products and services. Let us know your thoughts using one of the options below.

Where does the money from your 5p carrier bag charges go?

The 5p carrier bag charge has been applied both in store and online since 5th October 2015, to comply with new Government legislation.

Proceeds raised from the in-store charge are donated to good causes, with Morrisons Foundation being the primary recipient. Just so you know, we treat proceeds from the charge for our online customers slightly differently, using them to support our recycling incentive.

Here's how some of the money has been spent recently.

Do you offer a click & collect service?

We offer a range of party food, platters, flowers and wines to buy online and collect in store on our Food to Order site.

Let us bring the store to your door - at Morrisons.com

For your convenience, we can bring fresh, frozen and chilled food as well as non grocery items to your door. Shop online today and choose a handy one hour delivery slot at Morrisons.com.

Which jobs are Morrisons recruiting for right now?

Morrisons is a great place to work, even if we do say so ourselves. You can take a look at all our current vacancies on our Jobs website.

Who can I ask for an update on a job application?

Our resourcing team can help with this one - just send an email to: morrisonsresourcing@morrisonsplc.co.uk

What are Morrisons' environmental policies?

You'll find more information on our environmental and other policies on our Corporate Responsibility website.

Can Morrisons help me raise money for charity?

We're passionate about supporting good causes in the communities we serve. Just ask for the 'Community Champion' in your local store - they may be able to help by donating products to help your fundraising, or offering you opportunities to fundraise in store.

How do I become a Morrisons supplier?

At Morrisons, we want to feed the nation with a bigger portion of food and drink that is sourced from local suppliers. That’s why we’re now starting a fresh search for a new crop of foodmakers - who we hope can grow with Morrisons and maybe even become household names in their own right.

Apply here to pitch your wares at one of our nationwide events.

Can't find the answer you're looking for? Contact us below...

I have some feedback or a question about:

Please do not enter any bank details or sensitive information

Please do not enter any bank details or sensitive information

Customer service enquiries (including Morrisons More and Food to Order):0345 611 6111
Online Shopping enquiries:0345 322 0000
General or corporate enquiries:0845 611 5000 
Investor enquiries:0845 611 5710

Customer Service Department
Wm Morrison Supermarkets PLC
Hilmore House
Gain Lane