At Morrisons, we pride ourselves on providing our customers with the best possible services and products. However, if you're not satisfied with a particular product, you'll find our policy on product returns and refunds below.
What can I do if I'm unhappy with a product?
- Peace of Mind Guarantee If you change your mind we’ll be happy to give you an exchange or refund. Simply return your purchase to the same store: Within 30 days In its original condition and packaging with your proof of purchase The following products are excluded: Fresh/frozen food and baby food/milk TVs, satellite navigation devices and mobile phones Music, video, games, consoles & accessories Pharmacy and cosmetic products Tobacco & E-cigarettes Underwear & pierced jewellery (for hygiene reasons) Personal grooming products Gift cards, gift vouchers, Paypoint, E top-ups, lottery tickets and scratch cards This guarantee does not affect your statutory rights if goods are faulty or do not match the description.
Which stores can I return items to?
- We would recommend the best option is to return to the store where purchased as some of our stores are not able to offer an exchange or refund for items they do not stock i.e. Television/Electricals.