Welcome to Morrisons Customer Services
How can we help you?
I have a question about...
What should I do if I lose or damage my More Card?
Just log into your More Account here, scroll down and select 'Replace/Cancel Card'. Choose the 'lost/stolen' or 'damaged' option, and we'll then get a new card to you within 10 - 14 days.
If your card is Lost/Stolen:
We'll cancel your card and assign a new card with a new card number. Once reported, the lost or stolen card becomes invalid and can't be used. But don't worry, all of your More Points will be transferred to your new card, safe and sound.
If your card has been damaged:
Your card will continue to work and we'll send a new card with the same number.
Please remember to keep your receipts until your new card arrives.
Where can I check my More Points balance?
You can see how many More Points you have whenever you like. Simply log into your More account here.
How can I change my More account details?
It's easy to manage your account details - just log into your More account, scroll down and select 'Edit Personal Details'.
How can I change my voucher preferences?
Simple - just log into your More account, scroll down and select 'Change Voucher Preferences' whenever you like.
Can I request an e-voucher to redeem my More Points?
Of course - once you're logged into your account, just scroll down to select 'Change Voucher Preferences' and make sure you've selected 'I want to use my vouchers online' .
Once you reach 5,000 points, log into your More Account again and select 'Send me my Voucher'.
Where can I find out what's on offer right now?
You can browse our latest offers easily at Morrisons.com (some deals may vary in store).
Which gluten, milk and meat free products can I buy?
How can I check the calories in your products?
All ingredients and nutritional information is marked on packaging in store.
You can also search for the product at Morrisons.com to check information before you buy. Simply click on the item you want to know more about, and scroll down to the 'Nutrition' section to see a full breakdown of the things you need to know.
Where can I check for any allergens in your products?
Allergens in our pre-packed products are shown on our labels, together with information about the risk of cross contamination with other allergens.
Market Street Products
Much of the food we sell on Market Street is prepared in store by our skilled colleagues. Some foods contain one or more of the following allergens:
Cereals containing gluten (Wheat, Rye, Barley, Oats, Spelt, Kamut), Crustacean, Egg, Fish, Peanut, Soya, Milk, Nuts, Celery, Mustard, Sesame seed, Sulphites, Lupin and Mollusc.
However, please bear in mind that due to the way we prepare food in our store, it's possible that additional allergens may be present.
We are currently changing the way in which we provide allergen information for Market Street products. We will, in the future, provide 'Allergy Advice' on our labels and/or on our counter tickets. Not all the departments have been through the transition, so if you can't find the information you need under the heading 'Allergy Advice', please ask a colleague who will be able to provide the information for you.
Where can I give you feedback on a product or purchase?
We're always happy to receive feedback about your shopping experience, a product you've bought or a problem you've had along the way. Let us know your thoughts using one of the contact options below.
How do I update payment or personal details in my Morrisons.com account?
To edit your existing details, log in to your account, and choose 'My Account' at the top of the page - then select 'Account Settings'. Select the 'Stored payment details' box, then 'Add new card' to enter your new details.
Why can't I check out my order - is there a minimum spend?
Please always make sure you've reached the £40 minimum spend - you won't be able to click on 'Checkout' until your subtotal is more than this amount.
Why won't the website accept my voucher code?
It's important to make sure you're entering the code exactly as it appears. Tip: The letters VOU or COU must be in capitals.
Where do you deliver - and how much do you charge?
When you register with us, we'll automatically check your postcode and let you know if we deliver to your area. If we do, you can go ahead and start shopping - simply choose 'Book a Delivery' to see our slots and charges.
Where is my nearest Morrisons store?
You can find out everything you need to know about your local supermarket in our handy Store Finder.
How can I check a store's opening hours and services?
Our handy Store Finder has details of when your nearest Morrisons opens and closes throughout the week. We'll also update the opening hours here for special events like Christmas or Easter.
Where can I leave feedback about a store or staff member?
We value feedback from all our customers, and we'll use your comments - good and bad - to improve our products and services. Let us know your thoughts using one of the options below.
Where does the money from your 5p carrier bag charges go?
The 5p carrier bag charge has been applied both in store and online since 5th October 2015, to comply with new Government legislation.
Proceeds raised from the in-store charge are donated to good causes, with Morrisons Foundation being the primary recipient. Just so you know, we treat proceeds from the charge for our online customers slightly differently, using them to support our recycling incentive.
Do you offer a click & collect service?
We offer a range of party food, platters, flowers and wines to buy online and collect in store on our Food to Order site.
Let us bring the store to your door - at Morrisons.com
For your convenience, we can bring fresh, frozen and chilled food as well as non grocery items to your door. Shop online today and choose a handy one hour delivery slot at Morrisons.com.
What is Morrisons Food to Order?
Morrisons Food To Order is our in-store collection service, which is designed to help you cater for special occasions and gatherings with a delicious range of starters, mains, dessserts and more.
We've handpicked a range of seasonal food and drink products - available to pre-order online or using our catalogue - which our foodmakers will then prepare ready for you to pick up in your selected store at a time that suits you. We also offer party accessories for those finishing touches on birthdays, anniversaries, Christmas, New Year and other celebrations.
Please note that Food To Order is a separate service to our online groceries shopping home delivery service. The basket you add items to on this site will therefore not 'sync' to any current grocery orders you are building - and any coverage restrictions in our home delivery network do not apply on this site.
How does Morrisons Food To Order work?
Online at my.morrisons.com/foodtoorder:
- Select your items on our Morrisons Food To Order website - simply add the products you need to your basket as you browse.
- Choose the store you'd like to collect from - based on the items in your basket we'll show you the earliest pick up time available.
- When you check out we'll ask you for a £20 deposit - the balance will be payable when you collect your order in store.
- Select a time for your collection and complete your order - we'll then send you a confirmation email (please double check your spam folder).
- Collect your order on your chosen date at your confirmed time slot. You can pay the balance at Customer Services, or at a till if you need to do more shopping.
You can log into the Food To Order website using your Morrisons More details or Morrisons.com email. You can also create a new account.
Using our Catalogue (pick one up in store):
- Select your items from our catalogue - simply note the quantity you need next to your chosen items.
- Choose a collection date and time, noting any cut-off times for seasonal orders. We'll then give you a confirmation slip.
- Take your completed form to Customer Services in your chosen collection store, along with your £20 deposit to secure the order.
- Collect your order on your chosen date at your confirmed time slot - you can pay the balance at Customer Services, or at a till if you need to do more shopping.
However you order, we need your order reference number and full name (the order number can be found in your emails and in 'My account' if you order online). Please also bring a print out of your confirmation email for convenience, an email on your mobile device or your confirmation slip. It is important to stick to your collection slot so we can keep queues to a minimum.
Can I add or remove items from my order?
Simply visit the 'My Account area at my.morrisons.com/foodtoorder if you placed your order online, or, if you placed your order in-store you can call customer services on 0345 611 6111 or visit customer services in store.
When can I collect an order over Christmas and New Year?
We offer collection slots on on every day over the festive period except Christmas Day, Boxing Day, and New Year's Day. Please note that there may be specific days which are fully booked up in your chosen store.
For online orders, based on the items in your basket, we'll tell you the earliest available collection slot when you checkout. If you order in store, our catalogue will highlight any cut-off dates or restrictions. You can also check availability with our Customer Services team before you finalise your order.
What do I need to bring with me when collecting my order?
When you come to collect your order in store we'll need your order reference number and full name (the order number can be found in your emails and in 'My account' if you order online. Please also bring a print out of your confirmation email or an email on your mobile device or your confirmation slip. It is important to stick to your collection slot so we can keep queues to a minimum.
Can I use my Morrisons £5 vouchers for Morrisons Food To Order?
Unfortunately Morrisons £5 vouchers earned through your Morrisons More account cannot currently be used for your deposit online. They can however be used to pay your deposit in store, and towards your final balance when collecting your order.
Can I change my collection slot?
To change a Food To Order collection slot, please call Customer Services on 0345 611 6111.
When will my Morrisons More Points be added to my account?
You will receive your Morrisons More Points in full once you have collected your order - these can take up to 72 hours to appear in your account.
When will the standard Food To Order range be available online?
An 'all-year-round' Morrisons Food to Order selection will be available in January 2018.
How do I cancel an order?
You can contact Customer Services on 0345 611 6111 to cancel your order. Deposits may not be refundable - please check our T&Cs.
Can I have my order delivered?
Food To Order is a collection service. When ordering, you'll need to let us know which Morrisons store you’d like to pick your order up from (either online or on the order form in our catalogue) and book a convenient time slot. We’ll confirm this by email.
Can't find the answer you're looking for? Contact us below...
Customer service enquiries (including Morrisons More and Food to Order):0345 611 6111
Online Shopping enquiries:0345 322 0000
General or corporate enquiries:0845 611 5000
Investor enquiries:0845 611 5710
Customer Service Department
Wm Morrison Supermarkets PLC